Shipping & Returns

WHAT IS THE RETURN POLICY?

THERE ARE UNFORTUNATELY NO RETURNS OR REFUNDS ON ANY BACHBOX OR AFFILIATED PRODUCTS, ALL SALES ARE FINAL.

 

WHAT ARE MY SHIPPING OPTIONS?

GROUND SHIPPING WILL ARRIVE IN 1-5 DAYS DEPENDING ON THE FINAL DESTINATION.

 

  • GROUND DELIVERIES SHIPPING TO A BUSINESS WILL DELIVER MONDAY-FRIDAY.
  • GROUND DELIVERIES SHIPPING TO A RESIDENTIAL ADDRESS WILL DELIVER TUESDAY-SATURDAY.

 

EXPRESS SHIPPING WILL ARRIVE IN 2 BUSINESS DAYS HOWEVER THIS DOES NOT INCLUDE WEEKENDS. FOR EXAMPLE, IF YOU PLACE AN ORDER ON A THURSDAY THE BACHBOX WILL ARRIVE AT ITS FINAL DESTINATION ON MONDAY.

OVERNIGHT SHIPPING IS NOW AVAILABLE! IF YOU ORDER BY 2PM PST YOUR BACHBOX WILL GO OUT THE SAME DAY TO ARRIVE THE FOLLOWING BUSINESS DAY. OVERNIGHT SHIPPING WILL ONLY DELIVER MONDAY - FRIDAY.

 

CAN I SHIP A BACHBOX TO THE HOTEL OR AIRBNB I AM STAYING FOR THE BACH PARTY?

ABSOLUTELY! TRAVELING WITH THE BACHBOX CAN BE TRICKY, SO WE ENCOURAGE ALL BACHBOXES TO BE SHIPPED TO WHERE YOU WILL BE STAYING FOR THE BACH PARTY.

 

CAN I SHIP A BACHBOX OUTSIDE OF THE US?

YES! WE CURRENTLY SHIP INTERNATIONALLY. PLEASE ALLOW AT LEAST AN ADDITIONAL WEEK OF SHIPPING AS PACKAGES CAN BE HELD UP IN CUSTOMS WHEN SHIPPING INTERNATIONALLY. THE BACHBOX IS NOT RESPONSIBLE FOR THE REIMBURSEMENT OF ANY FEES ASSESSED AT THE TIME OF DELIVERY.

 

WHAT IF I ACCIDENTALLY PUT THE WRONG SHIP TO ADDRESS?

WE DEFINITELY UNDERSTAND THAT THIS HAPPENS. IF WE ARE NOTIFIED PRIOR TO SHIPPING THE PACKAGE WE WILL UPDATE THE SHIPPING INFORMATION. ONCE PACKAGE IS SENT OUT IT TAKES ROUGHLY WEEKS TO BE SENT BACK TO THE BACHBOX WAREHOUSE.

 

A BACHBOX PARTY BOX CREATOR WILL CONTACT YOU FOR A NEW 'SHIP TO' ADDRESS AS WELL AS PAYMENT INFORMATION TO RESHIP YOUR BACHBOX. THERE IS A $14 CHARGE TO CHANGE THE ADDRESS OF YOUR PACKAGE ONCE IT'S BEEN SHIPPED TO THE INITIAL ADDRESS.

 

SHIPMENTS THAT ARE ‘RETURNED TO SENDER’ OR UNDELIVERABLE ARE SUBJECT TO ADDITIONAL SHIPPING AND HANDLING COSTS.

 

IS SHIPPING INCLUDED?

SHIPPING WILL BE AN ADDITIONAL CHARGE AND PRICE IS SUBJECT TO CHANGE DEPENDING ON WHERE THE PACKAGE IS BEING SHIPPED TO.

 

HOW QUICKLY WILL MY BACHBOX BE SENT?

WE CAREFULLY CURATE EACH BACHBOX, TAKING TIME TO REVIEW THE QUIZ AND CUSTOMIZE THE BOX, SO PLEASE ALLOW UP TO TWO WEEKS FOR YOUR BACHBOX TO SHIP FROM OUR WAREHOUSE IN NEWPORT BEACH, CA. PLEASE ALLOW US ENOUGH TIME TO CURATE YOUR BOX BY ORDERING EARLY. RUSH ORDERS ARE AVAILABLE AT AN EXTRA CHARGE, JUST MESSAGE US AND A BACHBOX PARTY BOX CREATOR WILL ASSIST.

 

WHAT IF MY PACKAGE COMES DAMAGED?

IF YOUR PACKAGE IS DELIVERED DAMAGED PLEASE EMAIL US AT CHEERS@THEBACHBOX.COM AND SEND PHOTOS OF YOUR DAMAGED PACKAGE AND WE WILL FILE A CLAIM WITH FEDEX AND DETERMINE NEXT STEPS.